Tetiana Tsakun

About me

Hi, and welcome to my space, where I share my expertise, thoughts, insights, and experiences in the field of technical writing.

Personal profile

I am a Technical Writer who believes that communication, written or spoken, opens opportunities to share knowledge, learn, help each other, and build better solutions. With over eight years in tech, I have supported users, led a customer care team, and written content that helps people get things done. These experiences shaped my passion for technical writing and gave my work a meaningful direction.

Today, I enjoy turning complex information into clear explanations. I focus on creating helpful, accurate documentation, user and admin guides, API references, onboarding content, and managing the lifecycle of internal knowledge resources. I am also passionate about UX writing and how thoughtful language supports better product experiences.

Table of contents

My professional values

I first and foremost value trust and transparency, cooperation, open communication, clear expectations, support for growth, teamwork, and a sense of community. These are the values that guide me in my work:

  • Lifelong learning
    I grow 1% every day. Curiosity drives my research, helps me spot gaps, and shapes clearer, more useful content.
  • Care about the details
    I take time to question, test, and polish. Clear documentation starts with careful thinking, not just clean sentences.
  • Integrity and commitment
    I follow through. I take ownership of every task, stay open to feedback, and focus on delivering what others can trust.
  • Community and collaboration
    Documentation is a team sport. I bring dedication, pursue shared goals, welcome feedback and brainstorming, and promote collaboration to achieve quality results.

Technical skills

  • Technical communication standards and practices
    • Style guides: Microsoft Style Guide, Apple Style Guide, Google Developer Guide
    • Principles and approaches: minimalistic writing, topic-based authoring, structured documentation, DDLC
    • Deliverables: quick reference materials, presentations, administrator guides, user guides, operations documentation (system information, diagrams, and troubleshooting), onboarding guides, API documentation
  • Technical communication tools
    • Content management and publishing: Confluence, Hugo, Readocly
    • API documentation and testing: Postman, Readme, Spotlight, Archbee, OpenAPI, Readocly
    • Word processing: MS Office Suite, LibreOffice, Google Docs
    • Graphic and diagramming: TechSmith Snagit, diagrams.net, Lucidchart, PlantUML, Visio
    • Infographics: Canva, VistaCreate
    • Video capturing: Loom, Camtasia
    • Task-tracking: JIRA, Trello
    • Teleconferencing: Slack, Google Meet, Zoom, MS Teams
  • General
    • Operating systems: macOS, MS Windows, Ubuntu Linux
    • Source control tools: Git, TortoiseSVN
    • Team collaboration: Confluence, MS SharePoint, Google Workspace

Work experience

Solidgate | Senior Technical Writer | Sep 2023 – Present

  • Maintain and update documentation standards, style guides, and user guides (internal/external) for a payment processing platform serving individuals and businesses.
  • Manage the internal knowledge base and oversee the documentation lifecycle, ensuring content remains accurate and accessible.
  • Interview subject matter experts and document new features for guides and API references.
  • Conduct performance analysis and monitor content usage to refine documentation and enhance user experience.
  • Collaborate with support, development, and product teams to support better experience with product and documentation.
  • Review UI text in the admin panel to ensure clarity, consistency, and alignment with UX writing best practices.

Tools: Confluence, JIRA, Snagit, draw.io, Canva, Gitlab, Git, Hugo, Redocly, WebStorm, Slack, Google Workspace, Clarity.

Snov.io | Technical Communicator | Jan 2022 – Sep 2023

  • Developed and implemented documentation standards, style guides, and workflows.
  • Managed the internal knowledge base and internal developer documentation.
  • Interviewed subject matter experts and documented new features and solutions.
  • Helped technical managers create and organize learning content.

Tools: Google Workspace, Confluence, JIRA, Snagit, draw.io, Canva, Gitlab, Git, VS Code.

Eleks | Information Developer | Dec 2021 – Jan 2022

  • Created internal training materials to support onboarding and knowledge sharing.
  • Developed project-specific content that supported successful delivery of information development services.

✦ Content management solution progect

  • Restructured, improved, and managed internal knowledge base.
  • Conducted interviews with subject matter experts and documented knowledge.
  • Collaborated on API documentation.
  • Worked with the customer success team to create guide and understand clients' needs.
  • Helped UI/UX Designer and product teams with UX writing.

Tools: MS Office Suite, Confluence, JIRA, Snagit, draw.io, UML diagrams, Camtasia, AWS services, OpenAPI, etc.

✦ Online WEB portal project

  • Developed and updated documentation for online ePassport application portal.
  • Collaborated with engineers to identify system changes and improve product specifications.

✦ ERP solution project

  • Reviewed the legacy system to identify documentation gaps and outdated content.
  • Updated and improved user guides for clarity and accuracy.
  • Created supporting diagrams to illustrate system workflows and components.

Earlier experience

  • Snov.io | Head of Customer Care Department: Managed onboarding and reference documentation for customer support.
  • PortaOne Inc. | Customer Care Agent & Application Support Engineer: Responded to customer inquiries about system usage, processed and led feature requests, and guided customers on new features.
  • Center of Foreign Languages "London" | Teacher of English and translator

Education

T.Н. Shevchenko National University "Chernihiv Collegium" | 2005-2011, Ukraine

  • Department: Philology
  • Degree: Master of Arts in English Language and Foreign Literature
  • Major: English Language and Foreign Literature

I also value non-formal education and regularly take online courses that offer hands-on tasks, mentorship, and peer learning. I choose programs that deepen my technical and communication skills.

ELEKS University | Oct 2021 – December 2021

Online course: Technical Writing Camp

  • Program: Technical Writing Intensive Course
  • Description: Focused on core principles of professional technical writing, including the DDLC, information architecture, clarity, consistency, style guides, diagramming, image formats, templates, and industry tools.
  • My participation goal: I joined the course to strengthen my skills in creating clear, structured, and maintainable documentation and gain hands-on experience with feedback from industry professionals.

The course included theoretical materials, practical tasks, sessions held twice a week, and collaborative learning in a group. The practical focus and shared learning made it a valuable and relevant experience for my professional growth.

Stanford University | Apr 2024 – Jun 2024

Online course: Code in Place

  • Program: Code in Place (Computer Programming/Programmer, General)
  • Description: Intensive, instructor-led course in Python programming fundamentals
  • My participation goal: I applied and participated in the course to strengthen my technical skills and gain a deeper understanding of programming.

The course included coding challenges, weekly sessions, and collaborative learning with international peers. It enhanced my basic programming skills and ability to read and understand code. It also improved my logical thinking, critical analysis, and collaboration skills.

Certifications

  • ESOL Level 2 (C1): Achieved advanced (C1) English level certificate through an exam passed in Trinity College London, Great Britain.
  • Stanford University: Code in Place (Python Programming): Completed intensive programming fundamentals course (Apr–Jun 2024) with a certificate, focused on hands-on challenges and collaborative projects.
  • MIMO: Web development course: Completed the course and practiced HTML and CSS, received a certificate and used my skills in a project.
  • ELEKS University: Technical Writing Camp Completed intensive Technical Writing course, received a certificate and a job offer.

These certificates show a part of what I know. I stay curious and continue to grow through lifelong learning.

Contact information


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